The 4-3 Ten Hour Rotating Shift schedule uses 6 teams (crews) and 3 overlapping ten-hour shifts to provide 24/7 coverage. It consists of a 3-week cycle where each team works four consecutive 10-hour first shifts, followed by 3 days off duty, works four consecutive 10-hour third shifts, followed by 3 days off duty, works four consecutive 10-hour second shifts, followed by 3 days off duty. The overlapping shifts provide extra manpower during high activity periods. This plan requires 6 teams (a minimum of 6 employees) with 3 teams on duty and 3 teams off duty at any given day. Employees in all six teams are scheduled to work on the same day, one day a week. This day can be manipulated to fall on any day of the week to cover high activity day or in-service training. Personnel work 40 hours per week.
- This is a slow rotating shift pattern that uses 4 teams and three 8-hr shifts to provide 24/7 coverage. Each team rotates through the following sequence every 28 days: 7 day shifts, 2 days off, 7 swing shifts, 2 days off, 7 night shifts, 3 days off.
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- For example, the pattern 'DDDDxxNNNNxxxx' would mean working 4 days in a row on the day shift (D), followed by 2 days off, followed by 4 days in a row on the night shift (N), followed by 4 days off. In addition to the pattern, you need to enter the date that the pattern starts. Holidays and Non-Working Days.
The DuPont schedule follows a 12-hour rotating shift pattern that uses 4 teams (crews) and 2 twelve-hour shifts to provide 24/7 coverage. During a 4-week cycle, each team works 4 consecutive night shifts, followed by 3 days off duty, works 3 consecutive day shifts, followed by 1 day off duty, works 3 consecutive night shifts, followed by 3 days off duty, works 4 consecutive day shift, then.
Notes:
The above grid shows working and non-working days for each team in one repeat cycle. Day 1 usually starts on a Monday but it can be any day of the week. At the end of the cycle, the entire sequence starts over. Color coded blocks represent assigned shifts (working days) while underlines represent non-working days.- The required shifts and shift lengths are shown in the Shifts column. Shift names, start times, and end times are shown as examples only. They can be changed to match the requirements of your operation.
- The teams required by the plan are shown in the first column. The total working hours for each team over the repeat cycle are shown in the Hours column, assuming one employee per team.
- The last row, Hours, shows the hours worked by all teams in each date range block (leg), assuming one employee per team.
Characteristics | |
| Plan ID | C6TR10-1 |
|---|---|
| Name | 4-3 Ten Hour Rotating Shift Schedule |
| Applicability | 24/7 operations |
| Teams Required | 6 |
| Shifts | 10-hr |
| Repeat Cycle | 21 days |
| Rotation | Slow rotation between shifts |
| Average Hours per Week | 40 |
| Staffing Fluctuation | Balanced from shift to shift and day to day |
| Pluses |
|
| Minuses |
|
| Common Usage | Well suited to the variable workloads confronted by police departments, law enforcement agencies, emergency medical services, EMS call centers and dispatchers |
| Notes |
|
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Definitions:
- Plan ID: A code used to uniquely identify the shift plan in Snap Schedule employee scheduling software.
- Name: The name of the shift plan.
- Applicability: The type of operations this shift configuration is designed for.
- Teams Required: The number of teams (crews) required by this plan. A team may consist of one or more employees.
- Shifts: The different shifts used in this shift pattern. For each shift, only the shift description and shift length are shown. The shift start or end time can be adjusted to fit your business operations so long as the shift length stays the same.
- Repeat Cycle: The number of days required for each team to complete its assigned shift sequence in a schedule plan. At the end of each repeat cycle, the team starts the same shift sequence over again.
- Rotation: For rotating shift configurations, a team rotates from one shift to another according to a specific arrangement. In a forward rotation, the team rotates from a shift that starts earlier in the day to a shift that starts later in the day, e.g. Day to Swing to Night. In a backward rotation, the reverse is true. Many studies suggest that forward rotation is better than backward rotation since our body adjusts much better to changes in work shifts from earlier to later. The rotation speed is the speed at which the shifts are rotated. In a 'fast' rotation, a team rotates from one shift to another once every few days or less. In a 'slow' rotation, a team works the same shift for many days or weeks before rotating to another shift.
- Average Hours Per Week: This is the average number of hours worked by each employee per week based on the shift lengths and shift sequences for this plan.
- Staffing Fluctuation: The fluctuation in staffing level as the plan progresses from shift to shift and day to day. A shift configration is 'balanced from shift to shift' if the new shift will be staffed by the same number of employees as the old shift. A shift configuration is 'balanced from day to day' if each day is staffed by the same number of employees. Note that by default, each team contains the same number of employees.
- Pluses: Positive aspects of the shift configuration.
- Minuses: Negative aspects of the shift configuration.
- Common Usage: Typical users of the shift configuration.
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What are the different pros and cons in Working the Day Shift?
There’s no question about the fact that the BPO industry has more than blossomed in the Philippines. Call center services here have always been – and continue to be – an extremely prolific venture, which is why it’s a common topic for conversation for a large majority of the country’s professionals today.
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Understandably, those who have worked in the call center industry will have differing opinions on what it’s like. But the one major factor that unites the experience for many is its pressing need for time. Centers have to deal with the challenge that comes with having to deliver top-notch customer service 24/7, which means that their agents have to always be available regardless of their, or their client’s, time zone.
For many, this translates into having to cover the infamous “graveyard shift.”
It’s just as its name implies – those who work during the graveyard shift often have to come in to work at night. The exact time varies, but it usually begins anytime from 10-11pm and finishes at around 6-7am.
Due to the unorthodox hours that these agents are required to work, extra perks and benefits are available for them to sweeten the deal. While that may be enough for some, others still prefer to take on the good old day shift instead.
Now, there are a lot of reasons why they might do so; maybe it has to do with them wanting to maintain their natural sleeping pattern. Or maybe they simply want to work when the rest of the world is as well. It can be hard to get things done if you’re awake while everyone else isn’t, after all.
But for those who remain undecided on which shift they prefer, it’s important to remember that both have their own sets of advantages and disadvantages.
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Let’s focus on the days shift in this article. Here are its pros and cons:
Why Call Center Agents Prefer Working the Day Shift
You may think that taking on the day shift just seems like the “normal” thing to do, but for many, there are other reasons why they’d choose it over the night shift. Here are some of the most popular:
“When in Rome, do as the Romans do.”
People have always operated mainly during the day, so why go against the flow? Coming in when the sun is bright and early ensures that the world is just as awake as you are.
It Keeps Your Body Healthy
One of the biggest arguments for taking call center day shifts is that it’s less dangerous to your health. Of course, this isn’t the complete truth – take your lifestyle and habits into account as well. But there’s no denying the fact that taking the night shift does come at the cost of your Circadian Rhythm, seeing as you’ll have to completely turn your body clock around to accommodate your new schedule. That could further lead to other health problems if you’re not careful.
It Leaves You with Leisure Time
Call center agents who take on the day shift have the advantage of being able to spend the rest of their days any way they want. They can go anywhere, do anything, and be with anyone because they’re all open and available.
Agents who are in the night shift, though, have to deal with living their lives while the rest of the world is asleep. Shops are closed, people are tucking in for the night, and doing anything too rambunctious is sure to upset those who are trying to get any degree of shut-eye.
Cons of Working the Day Shift
Though the day shift can bring you a lot of liveliness in what you’re doing and more opportunities to relax in your own time, it also has a few disadvantages that can impede your progress, which should, therefore, be deeply considered. For your enlightenment, here are some of the disadvantages you can encounter in the call center line of work during the day time:
Heavy Traffic
Heavy traffic is one thing people want to avoid at all costs, whenever they are traveling to and from their workplace. In the Philippines, most especially, traffic remains to be an infamous hassle for professionals, who frequent the roads.
In most cases, heavy traffic causes agents to get stressed, which is not a good thing when they need to be answering phone calls. It could also de-energize them.
Loss of Night Differential
More and more people prefer the night shift because of the night differential. This is because it can essentially increase their salary. In the Philippines, the law states that anyone working between the hours of 10pm to 6am should receive a night difference in their pay. This has, then, lead to many being encouraged to work the night shift instead.
Dealing with the Heat
Let’s admit it; the climate here in the Philippines is pretty hot. This is why agents in the day shift are not only battling heavy traffic but also the heat when they travel towards their offices – the reason why they are so stressed and haggard when they get to work.
Apart from that, the heat could also cause the agents’ immune system to go haywire, making them susceptible to many sicknesses and diseases. It also does not help that they only find solace from the heat right after they enter their really cold offices.
Key Takeaway
Truth be told, agents working in the day and night shifts receive equal advantages and disadvantages. In the end, you decide whether your shift is good or bad for you. Hopefully, the pros and cons listed above could help you realize that things in the night/day shift aren’t so bad after all.
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