See also: Security Settings
Do you have Windows UAC set to Always notify me? Also have a look in Control Panel Programs and check to make sure AnyDesk isn't there. If it is uninstall it. Also run a full AV scan. You need to notify DS Support about this as soon as possible. There's an outside chance it could be malware disguising itself as anydesk.exe. To be able to control the UAC of the remote computer with QuickSupport you need to pass the UAC on starting the QuickSupport module. Only will the QuickSupport module run with administrative privileges. It can also control UAC warnings. If QuickSupport runs with restricted user rights of the user account it is not possible to control the UAC. The AnyDesk is a popular remote desktop controlling app. In the recent time, AnyDesk has worked on screen privacy option. In this option, you can conceal the content which is present in the session by displaying the monitor. Currently, this privacy option is available on Linux, MacOS and Windows 8/10. The privacy mode of the AnyDesk app disables the monitor on the client user. AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications. However you can request elevation remotely to clients that run AnyDesk portable.
AnyDesk provides the solution to agree upon an unattended password, so that the remote client doesn't need to be present to accept a request to enter a session.
The default setting (no password set in the security options) will not allow unattended connections to your computer. Connection requests must be accepted from the physical console of the client being controlled.In the Main Window, open the Menu and click Settings. Switch to the Security Tab:
Before changing your Security Settings, you have to confirm administrative privileges. Click Unlock Security Settings, confirm the UAC-prompt and continue in the appearing Admin settings window. All settings can now be modified.
- Enable unattended access
- Allow other computers to save login information for this computer.
In the Admin Settings window, a password for unattended access can be set, as well as the option to store a token for each remote client that you entered a password to.This token will enable the remote client to have his requests accepted automatically without the need of typing the unattended access password for subsequent sessions:
Exclusive unattended access
The Accept Window is not displayed in this mode. Set interactive access to disabled and use unattended access only to establish the session. Further limit access to the device by listing your devices in the Whitelist (See ACL)The access control list is a Whitelist that allows for exclusive access for specified IDs. This secures, that only devices that have been specified are allowed to make a session request at all. In this configurationnot even the accept window would show up if the connecting device is not on the list. 3rd party devices cannot request sessions and even if your password is compromised, only devices from your whitelist may access.
Caution:
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The password should be very secure.Anyone knowing the password and your AnyDesk ID has full access to your computer.A password which exceeds at least 12 characters is highly recommended.AnyDesk also supports two-factor authentication for best security.Always double-check when a third party contacts you and demands your AnyDesk Address.We (AnyDesk Software) will never ask for your ID or password and legitimate companies will never contact you without you having initiated the communication first.In case you are seeking the help of a pc repair service, please make sure you know the vendor.We are planning a feature that will allow companies and individuals to obtain a signed certificate to prove their identity.
Automatic Login
After requesting session, the password dialog appears.
Check Login automatically from now on and enter the password. You will not be asked to enter this password in subequent session requests for this client.
- This feature will only work if the other client has this feature enabled!
- The Tokens substitute the password and are stored encrypted on both client sides. You can clear the Tokens List by clicking: Clear all Tokens Other clients who could connect automatically will now be asked to type the unattended password again.
- Remember to also change your password since users who stored your password will still have access.
Security Considerations
- This feature does not save the password itself. Instead, the remote machine generates a specific token. This token can only be used by an authorized client. A client can only get authorization if the correct password was entered there once.
- There is no way to get access to your password in clear text, even if someone should get full access to a client which has enabled the feature.
- You can revoke the permission to connect to a desktop at any time in the security tab by either disabling unattended access or resetting the tokens.
- Changing the password to the same password will also invalidate all tokens. This is useful if you entered a password on another client, but this client does not know the password itself.
- You can disable the feature to allow login information (the password) by unticking the Checkbox. Already existing tokens will remain in this case, but no new tokens can be accepted.
The Help Center describes AnyDesk and its features. Use the search bar, [list of articles] or [FAQ] to find information or the solution for your case.
If you have any further question please contact our [Support].
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Do I need to install AnyDesk?
How to reset 2FA / Two Factor Authentication
Do I need to be present at the remote side to start a session? (Unattended Access)
- 02-2021 AnyDesk 6.2 for Windows released.
- 01-2021 AnyDesk 6.1 for Linux released.
- 01-2021 AnyDesk 5.3 for iOS released.
- 12-2020 AnyDesk 6.1 for Windows released.
- 11-2020 AnyDesk 6.1 for macOS released.
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